Terms & Conditions

Business Name: Echelon Diamond LLC

Website: www.echelondiamond.com

By accessing this website and/or completing a purchase, you agree to be bound by the following Terms and Conditions. Please read them carefully before completing your order.

1. Business Overview

Echelon Diamond LLC specializes in custom jewelry design (including diamonds and fine jewelry) and wholesale designer apparel distribution. Certain products may be made-to-order or customized per client specifications.

2. Acceptance of Terms

By clicking “Click Here to Accept” during checkout, you confirm that:

You have read and agreed to these Terms & Conditions.
You authorize Echelon Diamond LLC to charge your selected payment method for the total purchase amount displayed.
You understand the shipping timelines, refund policies, and international transaction terms.

Customers must review all order details prior to final submission. You may cancel your order at any time before completing payment.

3. Pricing & Payment

All prices are listed in USD unless otherwise stated.
The total purchase amount (including shipping, taxes, and applicable fees) will be displayed before checkout is completed.
Payment must be made in full at the time of purchase.
We reserve the right to refuse or cancel orders suspected of fraud or unauthorized activity.

4. Shipping & Delivery Policy

Shipping Method

We primarily ship via DHL Express for secure and trackable delivery.

Delivery Timeframes

Estimated delivery: 8–15 business days after processing.
Many shipments involve international import/export.
Delivery times may vary due to customs clearance, international regulations, or carrier delays.
Tracking information will be provided once the item ships.

Echelon Diamond LLC is not responsible for customs delays, duties, taxes, or import restrictions imposed by the destination country.

5. International Transactions & Export Restrictions

Because many orders are shipped internationally:

Customers are responsible for complying with their country’s import laws and regulations.
Customs duties, VAT, tariffs, or additional import fees are the responsibility of the customer.
We reserve the right to cancel orders to countries where shipping or import restrictions apply.
Certain fine jewelry materials may be subject to international trade regulations.

By completing a purchase, you confirm that the transaction complies with your local laws.

6. Refund & Return Policy

Custom Jewelry

Due to the personalized nature of custom jewelry:

All custom-designed or made-to-order items are final sale.
No refunds or exchanges are permitted unless the item arrives damaged or defective.

Wholesale Apparel

Returns must be requested within 7 days of delivery.
Items must be unused, unworn, and in original condition.
Approved returns may be subject to a restocking fee.
Shipping costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery.
Provide photos and order details.
If approved, we will provide return instructions or replacement options.

Refunds (if applicable) are issued to the original payment method after inspection of returned goods.

7. Order Review & Cancellation

Customers will have the opportunity to:

Review all items in their cart.
Review shipping details.
Review the total purchase amount.
Modify or cancel the order before submitting payment.

Once payment is submitted, cancellation requests must be made immediately and are not guaranteed.

8. Privacy Policy

Information We Collect

We may collect:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via encrypted payment gateways)
IP address and browser/device data

How Information Is Collected

Directly from you during checkout
Through cookies and website analytics tools
Via secure payment processing providers

How Information Is Used

To process transactions
To ship orders
To communicate order updates
To improve website functionality
To prevent fraud

Information Sharing

We do not sell personal information.

Information may be shared only with:

Payment processors
Shipping carriers (DHL)
Fraud prevention services
Legal authorities when required by law

9. Payment Security

Our website uses SSL (Secure Socket Layer) encryption, minimum 128-bit security, to protect the transmission of payment data.

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store full credit card numbers on our servers.

10. Limitation of Liability

Echelon Diamond LLC shall not be liable for:

Indirect or incidental damages
Customs delays
Carrier delays outside our control
Import restrictions imposed by destination countries

Our liability is limited to the total purchase price of the product.

11. Intellectual Property

All website content, including logos, designs, product images, and text, is the property of Echelon Diamond LLC and may not be copied or reproduced without written consent.

12. Governing Law

These Terms shall be governed by the laws of the State of [Insert State], United States, without regard to conflict of law principles.

13. Contact Information

Echelon Diamond LLC

Email: echelonddiamond@gmail.com

Phone: (803) 724-8374

14. Web Hosting Provider

This website is handled by Site Biz Pros, but the domain is hosted at Hover